Refund & Return Policy

1. Return Policy

  • Replacement

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 2 days of receiving the item.

To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to ad.wiixstore@gmail.com. If the case is deemed valid, WOOM LUXURY will cover the related cost to deliver a replacement.

After 3 days of receiving the item, buyers can no longer request for item replacement for any reason.

  • Free Product

We do not offer replacement nor return on any free products, for any reason.

  • Changes on Orders

Buyers are allowed to make changes to orders placed, within 2 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 2 hours of making their purchases.

Buyers are not allowed to cancel their purchases after the orders are placed.

2. Refund Policy

Buyers are allowed to make a refund inquiry. Prior to the order arriving you can request for a refund. We shall proceed the refund within 2 weeks. It can take 30 days to receive your money back depends on the card supplier bank.

We only accept refund inquiry within 7 days of placing the order with 70% of the total invoice. This is due to the operation cost.