Refund & Return Policy
1. Return Policy
In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 2 days of receiving the item.
To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to firstname.lastname@example.org. If the case is deemed valid, WOOM LUXURY will cover the related cost to deliver a replacement.
After 3 days of receiving the item, buyers can no longer request for item replacement for any reason.
- Free Product
We do not offer replacement nor return on any free products, for any reason.
- Changes on Orders
Buyers are allowed to make changes to orders placed, within 2 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 2 hours of making their purchases.
Buyers are not allowed to cancel their purchases after the orders are placed.
2. Refund Policy
Buyers are allowed to make a refund inquiry. Prior to the order arriving you can request for a refund. We shall proceed the refund within 2 weeks. It can take 30 days to receive your money back depends on the card supplier bank.
We only accept refund inquiry within 7 days of placing the order with 70% of the total invoice. This is due to the operation cost.